FAQ

If you can’t find the answers you’re looking for feel free to call or email us.

Not quite right, a change of heart, not sure about the colour? If one of your purchases from us fails to live up to reasonable expectations, please bring it back and we will do whatever it takes to give you satisfaction. Return it for a hassle-free refund or exchange. A sale is never over until the customer is happy.

Sleeves too long, a little loose, snug around the middle? For the perfect fit, alterations are available on site, free of charge on any regular priced merchandise. We also offer our tailoring services for goods purchased elsewhere, however tailoring charges may apply.

In our optimal temperature and humidity controlled humidor that mimics the humid Caribbean climate; we offer novices and aficionados an excellent selection of cigars from Cuba, Nicaragua, Honduras and the Dominican Republic. Should you have an extra stash of cigars, we will store, preserve and age your cigars in our well-climatised, Spanish cedar-lined humidor lockers at a reasonable yearly rate.